If you have a question not answered below or a feature request you are very welcome to write support@nomadiccircle.com
For support requests please include the name of service provider you are using, the version of the app and the phone OS (really!, yes, please include).
If you have a bug report, it would be very good of you to inlucde:
- Steps to reproduce,
- What you expected to see, and
- What you saw instead.
Q:Why do the app say Error 5202 “Account is Disabled”?
A: If you have tried logging in with a wrong password more than three times, the BroadWorks server will disable access to your account. Your account will remain locked until you are issued a new password by the Administrator.
Q: Keypad and Contacts are grayed out – why?
A:Most likely your account is missing the “Client Call Control” service – without that service assigned, the App can’t place calls and the tabs are therefore disabled. You should check with your service provider.
Q: The Call Log tab is grayed out – why?
A:Most likely your account is missing the “Basic Call Logs” service – without that service assigned, the App cannot retrieve your call log and the tab is therefore disabled. You should check with your service provider.
Q: BroadWorks Anywhere/DND/CFA/Remote Office missing in the Settings tab – why?
A:Most likely the missing service is not assigned to your account. You should check with your service provider.
Q: Where do I get the username/password/hostname from?
A: The purpose of the Call Control app is to provide you with access to your office phone and to be able to remote control the settings of the office phone – it is build to work with phone system hosted on a BroadSoft BroadWorks switch, and all phone numbers/extensions on a BroadSoft BroadWorks switch comes with a set of credentials (incl. the hostname) to be used with this app. If your phone is not hosted on a BroadWorks switch, you can not use the app for much – if however your phone *is* on a BroadWorks switch, it would be the administrator of your phone system that can provide them to you.
Q: Call Control does not work for me – can I get a refund?
A: If you got the Android version, then please contact support@nomadiccircle.com – if you got the iPhone version it’s unfortunately beyond my control, but I believe it’s not unheard of that Apple will provide a refund if you give them a good reason – e.g. your provider does not support it.
According to :
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
it even sounds pretty straightforward….
Q: What providers does Call Control work with?
A: All that uses BroadSoft BroadWorks that also offers OCI-P access *AND* who is willing to add the required services to your account. If you are in doubt, you should check with your service provider prior to purchasing the App.
Q: Can Call Control be re-branded/customized?
A: Yes. Contact info@nomadiccircle.com.
Q: Are you available for custom development.
A: Yes. Contact info@nomadiccircle.com.
Q: TDC Scale Assistent?
If you are looking for help or information on TDC Scale Assistent, please check tdcscale.nomadiccircle.com
Q: Remote Office?
If looking for help/information on the Remote Office app, please go to remoteoffice.nomadiccircle.com.