Call Control for BroadWorks

FAQ

If you have a question not answered below or a feature request you are very welcome to write support@nomadiccircle.com For support requests please include the name of service provider you are using, the version of the app and the phone OS (really!, yes, please include). If you have a bug report, it would be very good of you to inlucde:
  • Steps to reproduce,
  • What you expected to see, and
  • What you saw instead.
Q: BroadWorks Anywhere/DND/CFA/Remote Office missing in the Settings tab - why?

A:Most likely the missing service is not assigned to your account. You should check with your service provider.

Q: Where do I get the username/password from?

A: The purpose of the Call Control app is to provide you with access to your office phone and to be able to remote control the settings of the office phone - it is build to work with phone system hosted on a BroadSoft BroadWorks switch, and all phone numbers/extensions on a BroadSoft BroadWorks switch comes with a set of credentials (incl. the hostname) to be used with this app. If your phone is not hosted on a BroadWorks switch, you can not use the app for much - if however your phone *is* on a BroadWorks switch, it would be the administrator of your phone system that can provide them to you.

Q: What providers does Call Control work with?

A: All that uses BroadSoft BroadWorks *AND* who have configured their XSP's for public access (with proper SSL certificates and a decent rate limiting). If you are in doubt, you should check with your service provider prior to purchasing the App.

Q: How do I add a service provider to the list in the app?

A: Send the details to kim@nomadiccircle.com.

Q: Call Control does not work for me - can I get a refund?

A: If you got the Android version, then please contact support@nomadiccircle.com and remember to include the Google Play order number- if you got the iPhone version it's unfortunately beyond my control, but I believe it is not unheard of that Apple will provide a refund if you give them a good reason - e.g. your provider does not support it. According to : http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store it even sounds pretty straightforward.

Q: Can Call Control be re-branded/customized?

A: Yes. Contact info@nomadiccircle.com.

Q: Are you available for custom development.

A: Yes. Contact info@nomadiccircle.com.